SHIPPING POLICY

At RINZEUS, every order marks the beginning of a journey—one defined by confidence, individuality, and uncompromising style. We are pleased to offer complimentary worldwide shipping on every order, with no minimum purchase required.

COMPLIMENTARY WORLDWIDE SHIPPING

Free standard shipping is available on all orders to every destination we currently serve. No shipping fee will be added at checkout.

ORDER PROCESSING

Each order is prepared with care and attention before leaving our facilities. Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During collection launches, promotional periods, or times of exceptionally high demand, processing may require additional time. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

ESTIMATED DELIVERY

Estimated delivery times may vary depending on the destination, local postal network, customs procedures, and other circumstances beyond our control.

• Australia: Approximately 3–8 business days

• International destinations: Approximately 7–20 business days

Delivery estimates begin from the date of dispatch and are provided as a guide only. They do not include order-processing time or delays caused by customs authorities, severe weather, transportation disruptions, or peak-season demand.

TRACKING YOUR ORDER

When your order has been dispatched, a tracking link will be sent to the email address provided at checkout. Please allow up to 48 hours for the tracking information to become active.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, customs charges, taxes, or handling fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the purchase price and remain the responsibility of the recipient. RINZEUS does not control or determine charges imposed by local customs authorities.

DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address. Please carefully review your information before completing your purchase.

RINZEUS cannot be held responsible for delays, failed deliveries, or lost parcels resulting from:

• An incomplete or incorrect delivery address

• The recipient’s failure to collect the parcel

• Restricted access to the delivery location

• Customs delays or refusal to pay applicable import charges

If an order is returned to us due to incorrect information or unsuccessful delivery, additional shipping charges may apply before the order can be dispatched again.

DELAYED, LOST OR DAMAGED PARCELS

If your parcel has not arrived within the expected delivery period, please contact us at contact@rinzeus.com. Our team will review the tracking information and assist you in opening an enquiry with the relevant delivery carrier.

If your order arrives visibly damaged, please contact us as soon as possible and include your order number, a description of the issue, and clear photographs of both the item and its packaging.

CONTACT US

For questions regarding shipping or the status of an order, please contact:

R I N Z E U S ◆ WEAR YOUR POWER ◆
Email: contact@rinzeus.com
Phone: +61 412 106 601
Address: 210/8 Bowen Crescent, Melbourne, VIC 3000, Australia